Payment Terms

Last Updated 15th January 2021

The following terms (these “Payment Terms”) govern payments you make or receive through www.swrolodex.com (the “Site”). 

Please read these Payment Terms carefully before making or receiving payments through the Site. By making or receiving payments through the Site, you accept and agree, to be bound and abide by these Payment Terms. These Terms are supplemental to SW Rolodex’s General Terms of Service.   

SW Rolodex Balance is the aggregated amount of your Revenue as a Seller and/or returned payments from canceled orders as a Buyer. Payment Services Provider(s) are service providers that provide payment services to Buyers and Sellers in connection with the SW Rolodex platform, including with respect to collection of funds from Buyers in connection with purchases, remittance and withdrawal of funds to Sellers, currency exchange services in connection with payments and withdrawals in local currencies, and the holding of funds in connection with SW Rolodex Balances. 

Revenue is the money that Sellers earn from completed orders and can either withdraw or use to purchase on SW Rolodex, subject to these Terms.  Receiving Payments General  Each offer you sell and successfully complete, accredits your account with revenue equal to 90% of the purchase amount. SW Rolodex accredits Sellers once an order is completed.  If an order is canceled (for any reason), the funds paid will be returned to the Buyer’s Balance.  

Sellers are responsible for paying any direct or indirect taxes, including any GST, VAT or income tax, which may apply to them depending on residency, location or otherwise, under provisions of their jurisdiction. Sellers represent and warrant that they comply, and will comply at all times, with their obligations under income tax provisions in their jurisdiction. The price shown on the offer page is inclusive of all such taxes and charges that may apply to the Sellers. 

Appointment as Limited Payment Collection Agent: Seller hereby appoints SW Rolodex as Seller’s limited authorized payment collection agent solely for the purpose of accepting payments (via its Payment Services Provider, if applicable) from Buyer, and remitting those payments to Seller.  Seller agrees that payment from Buyer to SW Rolodex shall be considered the same as a  made directly to Seller. Buyer’s payment obligation to Seller will be satisfied upon receipt of payment by SW Rolodex (or its Payment Services Provider, as applicable), and SW Rolodex (via its Payment Services Provider, as applicable) is responsible for remitting the funds to the Seller in the manner described in these Payment Terms.

In the event that SW Rolodex (via Payment Services Provider) does not remit any such amounts to Seller, the Seller will have recourse only against SW Rolodex and not the Buyer directly. Seller agrees that SW Rolodex may describe or otherwise reflect the terms contained herein in any terms of service, receipts, disclosures, or notices including, but not limited to, receipts provided to Buyers that SW Rolodex may deem necessary or prudent. 

SW Rolodex partners with Payment Services Providers for purposes of collecting payments from Buyers, transferring such payments from Buyers to Sellers, and holding funds in connection with SW Rolodex Balances. All payments services in connection with the withdrawal of funds on the SW Rolodex platform are performed by SW Rolodex’s Payment Services Providers. 

Withdrawing Revenues 

To withdraw your revenue, you must have an account with at least one of SW Rolodex’s Payment Service Providers for the withdrawal methods listed below. All funds eligible for Withdrawal will be held on your behalf at an account with SW Rolodex’s Payment Services Provider.  All payment services, including withdrawal services, will be provided by SW Rolodex’s Payment Services Provider. Y

our SW Rolodex profile can be associated with only one account from each SW Rolodex withdrawal method. A Payment Service Provider withdrawal account can be associated with only one SW Rolodex profile. Revenues are only made available for withdrawal from the Revenue page following a safety clearance period of 14 days after the order is marked as complete.

Top Rated Sellers (Level3) are eligible to withdraw revenue following a safety clearance period of 7 days after the order is marked as complete.  Sellers may withdraw their revenues using one of SW Rolodex’s withdrawal options (see Withdrawal Section below regarding payment terms). To withdraw your available revenue, you must click on the designated withdrawal provider to initiate the withdrawal process. For security concerns, SW Rolodex may temporarily disable a Seller’s ability to withdraw revenue to prevent fraudulent or illicit activity. This may come as a result of security issues, improper behavior reported by other users, or associating multiple SW  Rolodex accounts to a single withdrawal provider. 

Withdrawals can only be made in the amount available to you. Withdrawal fees vary depending on the withdrawal method. Withdrawals are final and cannot be undone. We will not be able to reverse this process once it has begun. In certain cases, Sellers may withdraw Revenues in several different currencies. All currency exchange services in connection with such withdrawals are performed by SW Rolodex’s Payment Services Providers. Your balance is always derived from its US$ value and, therefore, the local currency amount of your Balance may change daily in accordance with exchange rate fluctuations and also includes conversion fees. 

Sellers will be able to withdraw their revenues from disabled accounts after a safety period of 90 days following full verification of ownership of the account in question, from the day of the last cleared payment received in their account and subject to SW Rolodex’s approval. Withdrawal Methods Withdraw to your PayPal Account. Additional fees may apply based on your location and currency. 

Purchasing 

General Buyers pay SW Rolodex to create an order from a Seller’s offer page or Custom Offer. SW Rolodex partners with Payment Services Providers for purposes of collecting all payments from Buyers, transferring such payments from Buyers to Sellers, and holding funds in connection with SW Rolodex Balances. All payments services in connection with the collection of funds on the platform are performed by SW Rolodex’s Payment Services Providers. 

SW Rolodex serves as Seller’s limited authorized payment collection agent solely for the purpose of accepting payments (via its Payment Services Provider, if applicable) from Buyer, and remitting those payments to Seller. Buyer’s payment obligation to Seller will be satisfied upon receipt of payment by SW Rolodex (or its Payment Services Provider, as applicable), and SW Rolodex (via its Payment Service Provider, as applicable) is responsible for remitting the funds to the Seller in the manner described in these Payment Terms.

In the event that SW Rolodex (via Payment Services Provider) does not remit any such amounts to Seller, the Seller will have recourse only against SW Rolodex and not the Buyer directly. You may not offer Sellers to pay, or make payment using any method other than through the SWRolodex.com site. In case you have been asked to use an alternative payment method, please report it immediately Support. You agree to receive invoices and/or payment receipts from SW Rolodex in electronic form as PDF documents, by email or through the Site. 

To protect against fraud, unauthorized transactions (such as money laundering), claims, or other liabilities, payment information in connection with withdrawals is collected by either SW Rolodex or SW Rolodex’s Payment Services Providers. Payment Services Providers may also collect such other information as necessary for the purpose of processing withdrawal payments.   

By using any payment method and/or providing payment details for making purchases on SW Rolodex, you represent and warrant that: (a) you are legally authorized to provide such information; (b) you are legally authorized or have permission to make payments using the payment method(s); (c) if you are an employee or agent of a company or person that owns the payment method, you are authorized by that company or person to use the payment method to make payments on SW Rolodex; and (d) such actions do not violate any applicable law. 

Local Currencies 

Unless stated otherwise, you will be charged in the currency displayed on the payment page. All currency exchange services in connection with payments in local currencies are performed by SW Rolodex’s Payment Services Providers. In certain cases, however, when certain currencies are not supported by certain payment methods, you will be charged in US$. If you paid for an Order in a currency other than US$ and your Order was later canceled for any reason, the amount returned to you would be based on the exchange rate as of the date of cancellation. Therefore, the returned amount may vary from the paid amount in local currency terms, while always maintaining the same US$ value.   

Taxes 

Users are responsible for paying any direct or indirect taxes, including any GST, VAT, or income tax, which may apply to them depending on residency, location or otherwise, under provisions of their jurisdiction. 

Disputes and Cancellations 

We encourage our Buyers and Sellers to try and settle conflicts amongst themselves. If for any reason this fails, users can contact Support for assistance. Basics Order cancellations can be performed on SW Rolodex, when eligible, by Support at hello@swrolodex.com. 

Filing a transaction dispute or reversing a payment through your payment provider or your bank is a violation of these Payment Terms. Doing so may get your account permanently disabled. Note: Once you have filed a dispute with your payment provider, the funds will be ineligible for a refund due to our obligations towards the payment provider. In the event that you encounter an issue related to the service provided in an order, you are encouraged to contact Support. 

SW Rolodex, through its Payment Services Provider, reserves the right to cancel orders or place funds on hold for any suspected fraudulent transactions made on the Site. All transfer and assignment of intellectual property to the Buyer shall be subject to full payment and the delivery may not be used if payment is canceled for any reason. If an order is canceled (for any reason), the funds paid will be returned to the Buyer. Revisions to deliveries can be performed by Sellers based on the Seller’s offer and customer care. Sellers may determine the amount of revisions they wish to offer, including no revisions. Requests for revisions can be performed through the Order Page while the order is marked as Delivered. 

Requesting to gain more services from Sellers beyond the agreed requirements by using the Request Revisions button is not allowed. 

Order Cancellations 

SW Rolodex encourages Buyers and Sellers to resolve service disputes mutually. Eligibility for requests to SW Rolodex to cancel an order will be assessed by our Support team based on a number of factors, including violations of our Terms of Service and/or our Community Standards, general misconduct, and improper usage of the delivery system.  Completed orders (or, where applicable, completed milestones) may be canceled, upon review of our Customer Support team, up to 14 days after the order is marked as complete. Please be advised that orders cannot be partially canceled (i.e. we can only cancel the entire order when it is justified). In rare circumstances where we find it appropriate, SW Rolodex may cancel a completed order even after 14 days have passed from its completion. In such cases, the amounts paid for the canceled order will be returned to the Buyer and will be deducted from the Seller’s Balance or, if there are no sufficient amounts in the Seller’s Balance, from future revenues of such Seller. 

Orders are not eligible to be canceled based on the quality of service/materials delivered by the Seller if the service was rendered as described in the offer Page. You may rate your experience with the Seller on the Order Page, including the overall level of service quality received. You must contact Support to address your concerns and desired resolution related to the service provided by their Seller. Support will not take any action against Orders where the applicable has failed to inform their Seller of issues related to the Seller’s service and will allow Sellers to provide a resolution first. This does not include non-permitted usage of the site. Any non-permitted usage of SW Rolodex encountered during an Order, after being reviewed by SW Rolodex, may result in the order being canceled. This includes, but not limited to; harassment, unlawful behavior, or other violations of SW Rolodex’s Terms of Service. 

Support will cancel orders based on, but not limited to, the following reasons: 

Active orders (after requirements were submitted to the Seller and before the Seller delivers on SW Rolodex): The Seller is late and unresponsive for more than 24 hours while the order is marked as Late. 

Users are abusive towards the other party through threats of low ratings or leveraging order materials (such as logins, personal information) against each other. 

Users supplied or included copyright/trademark infringing materials as part of their requirements or the Seller’s delivery. 

The user is no longer an active user due to Terms of Service violations or closure of their account. 

Delivered Orders (after the Seller clicks Deliver Now and before the order is marked as complete) The Seller uses the Delivery system to extend the delivery due date to complete the requested service without providing the final delivered service. Note: Multiple reported offenses will result in permanent suspension of your account. 

The Seller delivers no files and/or proof of work related to the agreed upon order requirements. Note: Subjectivity of the materials in question will be reviewed by SW Rolodex. 

The Seller requests additional payments, on or off the SW Rolodex platform, by withholding the final delivery of services directly related to the agreed requirements. 

The Seller is withholding the final delivery of services for improved ratings. Users who abuse the Request Revisions button to gain more services from Sellers beyond the agreed requirements. 

Users who threaten to leave a damaging review to gain more services from the Seller not related to the agreed requirements. Completed Orders (after the order is marked as complete and before the 14-day limitation) 

Users who have been reported to use copyright/trademark infringing materials after verification and with proof. Users who did not purchase commercial use rights and are reported to have used the materials commercially. Note: Terms of Commercial use are found on the Seller’s Offer Page and cannot be retroactively included once the order is completed for over 14 days. 

Customer Support will review cases of Order delivery manipulation . 

Chargebacks  

SW Rolodex reviews cases of payment provider chargebacks and disputes on behalf of Sellers. Although results vary per case due to each chargeback reason, we work hard on resolving disputes in the Seller’s favor. If the chargeback case allows, SW Rolodex (or one of SW Rolodex’s Payment Services Providers) will return parts or full revenue back to Sellers, otherwise the chargeback amount will be borne by the Seller. 

 Refunds SW Rolodex does not automatically refund payments made for canceled orders back to your payment provider. Funds from order cancellations are returned to the Buyer.  General Terms Modifications SW Rolodex may make changes to these Payment Terms from time to time.  You understand and agree that if you use SW Rolodex after the date on which the Payment Terms have changed, SW Rolodex will treat your use as acceptance of the updated Payment Terms. 

Disclaimer of Warranties 

YOUR USE OF THE SITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE IS AT YOUR OWN RISK. THE SITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER SW ROLODEX NOR ANY PERSON ASSOCIATED WITH SW ROLODEX MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF THE SITE. THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW. Limitation on Liability IN NO EVENT WILL SW ROLODEX, ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE SITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE WEBSITE OR SUCH OTHER WEBSITES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE. IN ACCEPTING LIABILITY AS THE LIMITED AUTHORIZED PAYMENT COLLECTION AGENT OF SELLER, SW ROLODEX AND ITS AFFILIATES ASSUME NO LIABILITY FOR ANY ACTS OR OMISSIONS OF SELLER. THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.